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San Antonio TX, 78212
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The Office of Technology Services (OTS) System Alerts Service is a alert-delivery method used to distribute timely information on major OTS services, unexpected outages, and maintenance schedules to the San Antonio College community. For questions concerning the system alerts, contact San Antonio College Helpdesk at (210) 486-0777 or send an email to SAC Help Desk.
Log MessageTypeAuthorPost DateExpiration Date

Dear Colleagues,

 

Sunday, December 17, 2017 the Alamo Colleges District Information Technology Services department will be conducting our monthly network\system maintenance outage. This outage takes place on the 3rd Sunday of every month between the hours of 6:00 a.m. and noon. During this maintenance outage we will also be performing our annual Disaster Recovery systems test. This Disaster Recovery test is needed to meet audit and other requirements.

 

The following systems will be unavailable.

 

Email

Virtual Desktop System (Student Labs)

Telephones

Banner

Self-Service

ACES

Canvas

 

Thank you,

Alamo Colleges District Information Technology Services

 

Note: A separate email will be sent to students

 

System is unavailableisanchez12/7/201712/18/2017 9:00:00 AM

Dear Colleagues,

 

Sunday, December 17, 2017 the Alamo Colleges District Information Technology Services department will be conducting our monthly network\system maintenance outage. This outage takes place on the 3rd Sunday of every month between the hours of 6:00 a.m. and noon. During the maintenance outage the following systems may become unavailable.

 

Email

Virtual Desktop System (Student Labs)

Telephones

Banner

Self-Service

ACES

Canvas

 

Thank you,

Alamo Colleges District Information Technology Services

 

Note: A separate email will be sent to students

 

System is unavailableisanchez12/5/201712/18/2017 2:00:00 AM
 System is unavailableisanchez12/5/201712/18/2017 2:00:00 AM
 System is unavailableisanchez12/5/201712/18/2017 2:00:00 AM

Dear Colleagues,

 

In order to provide better service and improve integration with our LMS, I am spearheading an upgrade of all of our Mediasite servers to version 7.0.30.  The upgrade is scheduled to be during our Christmas break on December 20th starting at 9 am.  The entire system will have to be brought down and remain unavailable for a window of up to 4 hours.  7.0.30 will allow the videos to be rendered in secure format (https) for embedding within Canvas.  Any absolute links with http that were made to Mediasite will have to be updated to https but presentation addresses will not change.

 

After consulting with Mediasite we were informed that no action on your part is necessary regarding recorders connecting to server they will continue to operate normally.  If you have model number 500 recorders, the only issue you may encounter is that WMV recordings will not work. Mediasite recommends that you have at least version 6 installed in those (all) recorders in order to connect to the server. In fact, they recommend to upgrade to newer hardware altogether (for 500 models), but I’ll leave that topic of discussion for another day.

 

For the summer we are strongly advised to upgrade to version 7.2 and there will be more notifications and discussion on this upgrade later.

Here are a few of the new features we can expect with this upgrade

 

Mediasite 7.2

          - What's next for Quizzing and assignment submission

          - The future of streaming video with Mediasite Deliver

          - The next-gen Mediasite Editor and playback experience

          - Mediasite's continuing integration path for your LMS

          - The future for Mediasite Recorders and Mediasite Join

 

Excuse our service interruption, but it is necessary to bring you a more improved and robust system.

 

System is unavailablemrosado612/4/201712/11/2017 9:00:00 AM