AlertTypeAuthorPost DateExpiration Date

Colleagues:

 

We will be performing vendor required maintenance on our Banner System Sunday, September 26, 2021 beginning at 12:01 a.m. and will be completed by noon. This maintenance will cause a system outage, the following 2 systems will be unavailable during this maintenance.

 

Banner

Self-Service

 

 

 

ACES and CANVAS will not be affect and will be available.

 

 

 

Thank you for your patience,

Alamo Colleges Information Technology Services

System is unavailableisanchez9/20/20219/27/2021 7:00:00 AM
Colleagues,

We are experiencing technical difficulties with call center phones.  As a result, all call center phones are down.  District is currently working on the issue.  At this time, we do not have an estimate as to when the service will be restored.  If you have further questions, contact the district help desk at 210-485-0555.  We apologize for an inconvenience this may cause. 


OTS Staff

System is unavailableisanchez9/10/20219/10/2021 12:00:00 AM
Colleagues,

FRA is currently experiencing a network outage resulting in no internet or phone service in the area. District is aware of situation and are currently working with AT&T. AT&T is reporting their circuit is down and are trying to resolve ASAP. 

Thank you for your patience.

N/Amrosado69/2/20219/3/2021 9:00:00 AM

 As a part of the construction mobilization for the New Science Building construction, there will be a scheduled Telecommunications and Data Outage for NAHC, Tobin Parking Garage, and the Empowerment Center on ALL DAY Friday Aug. 13 through Sunday Aug. 15.

This outage will affect internet and phone service.  We apologize for any inconvenience this may cause and we thank you for your patience.

 

OTS Staff



System is unavailableisanchez8/12/20218/16/2021 1:00:00 AM
Colleagues,

AlamoShare is currently having issues with site content loading.  Some sites are loading blank pages.  District is currently working on the issue.  At this time, we do not have an estimate as to when the service will be restored.  If you have further questions, contact the district help desk at 210-485-0555.  We apologize for an inconvenience this may cause. 


Thank you for your patience. 

-- OTS Staff

 


System is slow or having intermittent downtimeisanchez7/30/20217/31/2021 9:00:00 AM
Colleagues,

Students are unable to add funds to their Go Print accounts using their credit cards through the pop up feature.  ITC Systems is aware and working on this issue.  Students can still add funds with physical cash at cash to account machines.  This is Alamo Colleges wide issue.  We apologize for the inconvenience and we than you for your patience. 

Marques Minor
Information Systems Specialist
SAC | Office of Technology Services

System is slow or having intermittent downtimeisanchez7/20/20217/23/2021 6:00:00 PM
Colleagues,

 

San Antonio College will be applying important security updates to campus workstations throughout the weekend, please make sure you save your work, close any open applications and sign off of your workstation to allow your workstation to safely restart. Please do not turn off your workstations.

 

Please contact the SAC Help Desk at 210-486-0777 if you have any questions regarding this announcement.

 

Thank you,

Office of Technology Services

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